SAP ECC Support
Keep your SAP ECC system reliable until you are ready to move
Support for SAP ECC 6.0 with agreed response times, plus a clear S/4HANA roadmap before mainstream maintenance ends on 31 December 2027.
At a glance
- L1–L3 support under agreed SLAs
- FI/CO, MM, SD, PP, PM, QM and HCM
- ABAP, interfaces and Basis
- A roadmap to S/4HANA before 2027
The problem
ECC still runs the business. Supporting it is getting harder.
In-house ECC skills are shrinking and key people are hard to replace.
A named team of ECC functional and technical consultants, with knowledge transfer built in.
SAP mainstream maintenance for ECC 6.0 ends on 31 December 2027. Extended maintenance to 2030 costs extra.
A clear migration roadmap that starts with a health check and a timeline you approve.
Years of custom code that nobody documented make every change risky.
Every custom object is scanned, classified and documented before any change is made.
UAE e-invoicing becomes mandatory from 2027, and the current system still has to comply.
E-invoicing interfaces and VAT updates kept current, so compliance does not depend on one person.
How it works
How it works
Each step has a named owner and a clear output.
Engagement models
Support that fits how you work
| Model | Best for | Typical scope |
|---|---|---|
| Dedicated team | Large ECC estates | Named consultants, fixed monthly fee |
| Hours bank | Mid-size companies | Pre-paid hours across modules |
| On-demand | Small fixes and projects | Time and material |
What we do
Full ECC support, functional and technical
Application Management (AMS)
L1–L3 incident, problem and change management under agreed SLAs.
Functional support
FI/CO, MM, SD, PP, PM, QM and HCM consultants who know ECC.
Technical support
ABAP fixes and enhancements, interfaces (IDoc, RFC, PI/PO), Basis and SAP Notes.
Compliance updates
UAE VAT, e-invoicing interfaces and legal changes kept current.
Health check
System and custom code analysis that feeds directly into your S/4HANA plan.
Smooth takeover
Structured knowledge transfer and a shadow period when you switch partners.
Security
Controlled access and audit
Role-based access
Each team sees only the data and actions it needs.
Change control
Changes are tested and approved before they reach live systems.
Audit trail
Requests, changes and approvals are recorded.
Rollout
How SAP ECC support starts
Set up
Scope, access and settings agreed with your team.
Pilot
One team or site goes live first and feedback is applied.
Full rollout
Remaining teams follow, with training and support.
For every role
What changes for each team
IT team
- One team to call for ECC issues
- Clear priorities each week
- Knowledge kept in documentation
Finance
- Close supported on time
- Fast answers on postings
- Fewer manual workarounds
Business users
- Known response times
- Issues tracked to closure
- Training on each change
Talk to Upcess
Tell us where you are with SAP
Support, migration, cloud or one of our products. We will reply within one business day.
What happens next
- 1
We review your SAP landscape
A consultant looks at your SAP version, modules and goals.
- 2
A call with an SAP expert
We discuss support, migration or product needs, with no sales script.
- 3
A clear proposal
You get scope, approach and a realistic timeline.