SAP Application Management
Keep SAP running smoothly, every day
Incident, problem and change management for SAP ECC, S/4HANA and SAP Cloud ERP, under service levels written into your contract.
At a glance
- L1–L3 support under agreed SLAs
- ECC, S/4HANA and SAP Cloud ERP
- Functional, technical and Basis
- Monthly reports and continuous improvement
How it works
How it works
Each step has a named owner and a clear output.
Engagement models
Support that fits how you work
| Model | Best for | Typical scope |
|---|---|---|
| Dedicated team | Large SAP estates | Named consultants, fixed monthly fee |
| Hours bank | Mid-size companies | Pre-paid hours across modules |
| On-demand | Small fixes and projects | Time and material |
What we do
Everything after go-live
Incident management
L1–L3 tickets handled under agreed response and resolution times.
Problem management
Root-cause fixes so the same issue does not come back.
Change requests
Small enhancements, reports and configuration changes.
Basis and technical
System monitoring, transports, SAP Notes and upgrades.
Cloud release testing
Regression testing for SAP Cloud ERP's scheduled upgrades.
Monthly reporting
SLA performance, ticket trends and improvement ideas.
Security
Controlled access and audit
Role-based access
Each team sees only the data and actions it needs.
Change control
Changes are tested and approved before they reach live systems.
Audit trail
Requests, changes and approvals are recorded.
Rollout
How your SAP support starts
Set up
Scope, access and settings agreed with your team.
Pilot
One team or site goes live first and feedback is applied.
Full rollout
Remaining teams follow, with training and support.
For every role
What changes for each team
Business users
- One place to raise issues
- Known response times
- Status without calling
IT managers
- Monthly service report
- Problems fixed at root
- Capacity planned
Finance
- Close supported
- Changes approved
- Audit trail kept
Talk to Upcess
Tell us where you are with SAP
Support, migration, cloud or one of our products. We will reply within one business day.
What happens next
- 1
We review your SAP landscape
A consultant looks at your SAP version, modules and goals.
- 2
A call with an SAP expert
We discuss support, migration or product needs, with no sales script.
- 3
A clear proposal
You get scope, approach and a realistic timeline.